FAQs

Sizing

How do I find my size?
Each product page lists the sizes currently available. A full size chart is coming soon — in the meantime, email hello@musouofficial.com with your usual measurements and we're happy to advise.

What if I'm between sizes?
We generally recommend sizing up for a more comfortable fit through the bust and waist, particularly on structured or beaded pieces. Email us and we can talk you through a specific style.

Shipping

Is shipping really complimentary?
Yes — standard shipping within Australia is complimentary on every order, with no minimum spend.

How long will my order take?
See our Shipping Policy for current timeframes.

Do you ship internationally?
See our Shipping Policy for the latest details.

Returns

What's your return policy?
See our Returns Policy for the full details, including the return window and condition requirements.

How do I start a return?
Email hello@musouofficial.com with your order number and we'll guide you through the next steps.

Payment

What payment methods do you accept?
We accept all major credit cards, Shop Pay, and Afterpay for eligible orders. All prices are shown in AUD.

Made-to-order and custom pieces

Are any pieces made to order?
Select pieces are made to order — this is noted on the product page along with the expected lead time.

Can I request a custom size or colour?
For custom requests, email hello@musouofficial.com with the piece you're interested in and we'll let you know what's possible.